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Anything you want to know . . . ?


Make a booking?

  • It couldn’t be easier – 24/7 and 365/6 days a year, simply log on to the DaC website; download the DaC App or call our London-based Contact Centre on +44(0)20 7253 5000. All bookings can be made in advance or ASAP.

Change a booking?

  • Amendments to all pre-booked trips are made easily via any booking method. For last minute changes, a quick call to the Contact Centre on +44(0)20 7253 5000 will activate the changes immediately.

Cancel a booking?

  • Cancellations to all booked trips are made easily via any booking method. For last minute changes, a quick call to the Contact Centre on +44(0)20 7253 5000 will release the booking immediately.
  • Cancellation policy fees are only charged where a pre-ordered booking is cancelled less than 20 minutes before the pick-up time. For ASAP trips, this is only applied 5 or more minutes after the booking is made.

Is it necessary to open a DaC account to make a booking?

  • You don’t need to have an account with DaC – bookings can be made simply using a credit/debit card. But why not enjoy the benefits of an account …
  • DaC account users manage their on-going travel requirements with ultimate ease and security. Regular trip information, specific customer requirements are all retained (as users require) within each individual’s profile password protected and accessed only via a secure personal login.
  • If you’d like to know more, or have any questions, just send us an email at info@dialacab.co.uk.

Benefits of a Corporate/Personal account?

  • Every traveller is our priority – individuals, small businesses and international companies all enjoy the same high quality service from DaC.
  • But we recognise that business/personal requirements may differ – and so, offer additional corporate services, including MI reporting and account management to ensure that all receive a service that is specifically tailored to their individual needs.
  • Further to this, the DaC account services allows users to enjoy the same service on personal/leisure journeys as they experience for business travel.

    Account users can therefore hold both corporate and personal credit card details within their profile and have them charged accordingly, as required.
  • If you’d like more information on DaC services, please email us at: corporate-accounts@dialacab.co.uk or personal-accounts@dialacab.co.uk

Help with trip/account queries?

  • Most active trip queries can be answered by our experienced Contact Centre teams, who can provide updates on travel and trip status.
  • For any account queries, such as login difficulties, you can contact the IT Helpdesk during office hours (9.00am-5:00pm weekdays), either by email at ithelpdesk@dialacab.co.uk or by phone +44 (0)20 7608 4098.

Change my account details?

  • Changes to your user profile - name, password etc - can be made at any time by simply logging on to your DaC account at dialacab.co.uk.

Flight delays, avoid waiting times?

  • All flight arrivals are tracked via the Official Airline Guide (OAG) travel system – airline, flight number and departure airport are all displayed - so that your taxi will arrive, only when you arrive.
  • And if you want to postpone the pick-up time to allow additional time on arrival, simply add the time required to your booking details.
  • Further to this, we allow all passengers 30 mins of free waiting time for all international flights and 15 mins for domestic flights.

Waiting time policy?

  • Pre-booked trips are charged from the booked times. For ASAP trips, the run-in charge is applied on dispatch but the taximeter is only started at the time the taxi arrives.

Lost property?

Pay for my trip?

  • You can pay by credit/debit card.

Driver credentials?

  • All drivers are qualified in 'The Knowledge of London' (KoL) – more intuitive than SatNav - ensuring passengers arrive at their destinations, always accessing the quickest available route.
  • Drivers must be holders of a Hackney Carriage Green Badge licence.
  • DaC invests in initial and on-going training programmes for drivers, from DaC’s professional in-house trainers, to ensure all consistently deliver quality customer service.
  • DaC only employ professional, courteous, friendly drivers, who are able to communicate clearly with their passengers.
  • Drivers also fully comply with all regulatory standards, safe-guarding and Disability Awareness principles and requirements.
  • All DaC drivers own their Black Taxi, which are of the highest standard and purpose-built for privacy and comfort.
  • All DaC drivers monitor the condition of their vehicle’s interior on a trip-by-trip basis to ensure that as one passenger leaves, the next is assured of the same high quality environment during their journey.

Contact from DaC?

  • At DaC, we continually looking for ways to improve the services we offer. From time to time, we may ask for feedback or offer additional benefits of interest to customers.
  • If you do not wish to receive any such communications from DaC, please email sales-marketing@dialacab.co.uk with the subject heading, 'Stop' and we will ensure you do not receive any unrequested information.

    Alternatively, email sales-marketing@dialacab.co.uk with any queries and concerns and we will be in touch ASAP.