Valuing Diversity, Nurturing Talent


With our HQ based in Central London, we recognise a friendly, supportive client-centric service culture is essential to the success of our business. Our teams of highly engaged professionals, enjoy first-class training and career progression opportunities.

Such investment in a top-quality workplace is not only why so many choose to join us, but why they choose to stay.

Benefits


Working for DaC means learning new skills and enjoying great benefits. In addition to highly competitive rates of pay, all our teams enjoy:

  • a friendly, supportive working environment
  • tailored Personal Development Plan (PDP)
  • support from in-house professional trainers
  • opportunity to gain a National Vocational Qualification (NVQ)
  • career progression opportunities
  • a minimum of 31 days’ paid full-time employee annual leave,including public holidays (pro-rata if part-time)
  • premium pay rates for evening, nights or weekend Contact Centre teams
  • free taxi journey of up to 6 miles (home-work-home) if starting/finishing between 9.00pm-6.00am
  • workplace pension with employer contributions up to 5% of annual salary
  • paycare scheme, free healthcare cash benefit cover/employee assistance helpline (after qualifying period)

Why work here?


Emma
Team Leader

When I tell people I work for DaC, they are often intrigued to know what it is. I explain it's the London black cabs - I don't want them to get the impression it's a back street minicab service.

After I'd been a Customer Service Representative for six months, a Team Leader position became available. I was over the moon when I was told I had got the job. I'm enjoying my job even more now.

No two shifts are the same. You never know what is going to happen. I am always willing to learn new stuff and better myself in any way that I can. They also offer NVQ's here, which is a good thing.

I've enjoyed being here since I started and I feel there are always opportunities to move in different directions and progress.

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Jackie
Customer Services

In my time here, I have been trained in all aspects of the Contact Centre. I have also completed an NVQ in Customer Service.

The best things about working for DaC are the hours and being able to do overtime. As my shift finishes at 4pm, it's great to have the time to get home and do the things you need. I much prefer having a set shift pattern that doesn't change from one week to the next. You do get a chance at DaC to earn more money through overtime, which is really handy if you want to go on holiday or Christmas is coming up.

I really like the atmosphere here: it's very friendly and family-orientated. Everybody is lovely. They are all willing to give their time to help if I had any problems or queries. I have already recommended [other] people to work here. It is certainly the best move I have made

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John
Despatcher

When I joined I was firstly trained as a Customer Service Representative before moving into Despatch. The trainers are really good and will bend over backwards to help you with anything.

I was a DaC driver for the 15 years and I think it's the best taxi circuit in London. I think the fact I have done The Knowledge is a great advantage, but you don't have to have been a cab driver to work in Despatch.

It's a relaxed atmosphere, but business comes first and the calls have to be answered. The great thing is that when you've taken your last call, that's it. There's no paperwork to take home with you or anything to worry about.

I've found a job I like, with people that I respect. DaC are really going places

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Kevin
Customer Services

When I first started, the training was very helpful. It wasn't tedious; it was fun. The trainers are really good and make you feel comfortable. My Team Leader made me feel very welcome and part of the group straight away. It's much better than my previous job.

It's a good job, especially if you've just come out of university or it's early in your career. It gives you confidence to speak to people from all walks of life - business people working for our large accounts in the City.

There's a real mix of older people and younger people here, which is good because it helps you deal with people of all ages on the phone. I've made some really good friends.

It's a good wage - especially if it's your first full-time job after university. I've never been away on holiday so often!

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Vacancies


There are currently no vacancies available.